How trust works

Trust, established before
anyone ever rents

Vouching allows us to create a network of trust so you can reach people just outside your circle. We show exactly how they are connected to you or trusted within the network before they ever rent or get a review.

Trust TLDR · 01

Trust cheat sheet

  • Three colors, at a glance — the color scale is the short version of what a trust signal is telling you.
  • Scores are out of five — but go higher for stronger signals.
Vouching · 02

Vouching is the foundation

  • You vouch for people you know.
  • Pick how well you know them and how long.
  • Separates new friends from life-long besties.

Every vouch answers the same two questions — and the answers decide how much weight it carries through the whole network. Try it: the picker on the right runs the app’s real math.

How well do you know them?

How long have you known them?

Direct connection score 6.0 Excellent
At a glance · 03

One action,
three trust signals

A single vouch sets your connection degree, strengthens a connection score on every path it joins, and lifts the other person’s vouch score.

Connection degree
How many vouch hops apart you are — 1°, 2°, or 3°.
Connection score
How strong and how many connections there are.
Vouch score
Measure of total vouches received, outside your connection.

Star ratings — work just like standard reviews.

James T.
James T.
Brooklyn, NY · Host & Guest
3.4 5.8 4.7 (6)
James
James
Anna
Anna
You
You
James
James
Maya
Maya
You
You
Connection degreeHow many vouch hops apart you are — 1°, 2°, or 3°
3.4 Connection scoreHow strong and how many connections there are
5.8 Vouch scoreMeasure of total vouches received
Friends of friends · 04

Connection Signals

  • Connection degree is how many vouches link you together.
  • Connection score is how strong and how many connections there are.
  • Every path is shown, person by person — in the app, tap any badge to see them.
Daniel Reed
Daniel Reed 4.8 5.1
2nd degree via 2 paths
Daniel
Daniel
4.0
Anna
Anna
6.0
You
You
Daniel
Daniel
2.4
Nathan
Nathan
1.8
You
You

Path 1 · via Anna

Anna → Daniel4.0
You → Anna6.0
Strength of this path4.0

Path 2 · via Nathan

Nathan → Daniel2.4
You → Nathan1.8
Strength of this path1.7
Strongest path, counted in full4.0
Second path, counted half0.8
Connection score4.8

4.0 + 0.8 = 4.8

A path is worth the average of its two links, stepped down because it runs through someone else. The strongest path counts in full and each extra path counts for less, so more paths can’t inflate a score.

Overall vouch volume · 05

Vouch Score

  • Measure of total vouches received, outside your connection.
  • Weighted by how many vouches those people have.
  • Useful when you and a host don’t share a strong connection.

No shared path needed — it’s the same number for every viewer, so someone new to you can still show how the whole network stands behind them.

Maya Lindqvist
Maya Lindqvist
Hudson, NY · farmhouse with a porch
Vouches received20
Average voucher score5.0
Vouch score5.1
One-sided vouches · 06

One-sided vouches

Sometimes vouches haven’t been returned — typically only because someone simply hasn’t vouched back. In that case we designate it with colored arrows.

Petra Quint
Petra Quint
3.8 3.6
← One-way vouch: Outgoing

Petra Quint is reachable along your path but hasn’t vouched back yet.

The connection score you see is valid from your perspective, but they may not see you as connected. Nudge Petra to complete the vouch.

Path 1 · via Lucian
Petra
Petra
Lucian
Lucian
You
You
Lena Hartwell
Lena Hartwell
3.7
→ One-way vouch: Incoming

Lena Hartwell has vouched in your direction, but you haven’t vouched Nadia back.

The connection degree shown may not be accurate until you verify Nadia is someone you vouch for.

Path 1 · via Nadia
Lena
Lena
Nadia
Nadia
You
You
Review ratings · 07

Standard ratings

  • Host and guest rate each other — 5 stars just like other platforms.
  • Shows the average rating, 5 stars and the total count.

Vouches come first, before any stay. Ratings arrive afterwards — the familiar layer on top of the trust that was already there.

Maya Lindqvist
Maya Lindqvist
Hudson, NY · farmhouse with a porch
5★6
4★2
3★1
Across9 stays
Average rating4.7 ★
Before any yes · 08

What a host sees before saying yes

  • The badge — degree, connection score, vouch score, rating, in one glance.
  • The paths — the actual people between you, person by person.
  • The arrows — any vouch that hasn’t been returned yet, flagged in color.

Book trusted stays — hosts see how you’re connected to them. Not a bio and a hope: a network, standing behind you.

Who sees a listing at all is a separate dial — that’s privacy, on the overview page .

Request to stay · Dec 12–15

Daniel Reed
Daniel Reed
4.8 5.4 4.7 (9)
Daniel
Daniel
Anna
Anna
You
You
Daniel
Daniel
Nathan
Nathan
You
You

Daniel comes vouched by Anna — someone you gave a 6.0 vouch — with a second path through Nathan. That’s who’s asking.

The flower-lined entry of a real Trustead home — a beach cottage in Laguna

Become a founding member and get free membership for life.

Just create a listing or post a trip wish.

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